To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. When you're ready, proceed to checkout, where you will enter your payment and shipping details. You will receive an email confirmation once your order has been successfully placed.

You can cancel your order before it is shipped. If the order has already been dispatched, please follow our return process. For more details, visit our Return & Refund Policy.

Once an order has been placed, changes cannot be made directly. However, you can cancel the order before it is shipped, and then place a new order with the correct items.

We accept all major credit and debit cards, as well as other secure payment methods like PayPal and Apple Pay.

Yes! We offer free standard delivery to most mainland UK locations. Delivery typically takes 5-10 working days, depending on your location.

Our standard delivery takes 5-10 working days from the date the order is processed. Orders placed on weekends or public holidays will be processed on the next working day.

Currently, we only offer delivery within mainland UK. We do not ship internationally or to certain islands and remote areas. Please review our Shipping & Delivery page for a detailed list of excluded areas.

We do not deliver to the following locations:

• Scottish Islands & Remote Highlands
• Isle of Man
• Channel Islands
• Isle of Wight
• Northern Ireland

For more information, please check our Shipping & Delivery Policy.

Once your order has been dispatched, you will receive an email with tracking details. You can track your order in real-time using the tracking link provided.

We offer a 14-day return policy for most items. Items must be returned in their original, unused condition and packaging. For a detailed explanation of the return process, please see our Return & Refund Policy.

If the item is faulty or we made an error with your order, we will cover the return shipping costs. However, if you are returning an item for any other reason (such as a change of mind), you will be responsible for the return shipping costs.

To return an item, please contact us first to receive a Return Authorization Number. After receiving the RA number, you can return the item using your preferred courier. Please note that return shipping costs are your responsibility unless the item is faulty.

Made to Order items are custom-made and are non-returnable unless they are faulty. These items are clearly labeled on the product page. For more details, please see our Return & Refund Policy.

Once we receive the returned item, we will process your refund within 10 business days. Refunds will be issued to the original payment method.

Yes, we take your privacy seriously. All personal data provided is securely stored and processed in accordance with our Privacy Policy. We ensure that your personal information is never shared with third parties without your consent, unless required by law.

Yes, we use cookies to enhance your shopping experience, provide personalized recommendations, and improve site functionality. For more details on how we use cookies, please visit our Cookie Policy.

You can reach our customer support team via:

Email: support@cozyfurnituredirect.com
Phone: +44 7856 341398

We aim to respond to all inquiries within 24 hours.

If your item is damaged or defective, please contact us within 48 hours of receiving the order. We will assist you with the return or exchange process at no additional cost. For more details, please refer to our Return & Refund Policy.