Introduction
At CozyFurnitureDirect, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase. It also informs you of your rights under data protection laws such as the UK GDPR.
Data Controller
CozyFurnitureDirect is the data controller responsible for the personal information you provide to us. If you have questions or wish to exercise your privacy rights, please contact our Data Protection Officer at support@cozyfurnituredirect.com.
Information We Collect
We may collect various types of personal data including:
- Identity Data: Name, date of birth, gender
- Contact Data: Address, email, phone numbers
- Financial Data: Payment card and bank details (processed securely by third parties)
- Profile Data: Account login details, order history, preferences
- Technical Data: IP address, browser type, device information
- Usage Data: Website usage, pages viewed, interactions
Marketing and Communications Data: Preferences around receiving communications from us
We do not knowingly collect sensitive personal data such as health or criminal records.
How We Collect Your Data
Data may be collected:
Directly from you when you register, place orders, or contact us
Automatically through cookies and website tracking technologies
From third-party service providers such as payment gateways, delivery partners, and analytics providers
Use of Your Personal Data
We process your data for several purposes including:
To fulfill your orders and manage customer accounts
To communicate order updates and customer service messages
To provide marketing communications with your consent
To improve and personalise our website and services
To comply with legal and regulatory obligations
To protect against fraud and ensure secure transactions
We rely on lawful bases such as contract performance, legitimate interests, legal obligations, and your consent where applicable.
Marketing Communications
With your consent, we may send you promotional offers and updates. You may opt out at any time via unsubscribe links or by contacting us.
Cookies and Tracking
Our website uses cookies to enhance user experience, analyse traffic, and personalise content. You can manage or block cookies through your browser settings, though this may affect website functionality. For detailed information, please see our Cookie Policy.
We may share your personal data with trusted third parties including:
Payment processors and fraud prevention services
Delivery and logistics partners
Marketing and analytics providers
Legal and regulatory authorities when required
All third parties are required to keep your data secure and use it only as instructed.
International Transfers
Some third parties we work with may be located outside the UK or European Economic Area. We ensure appropriate safeguards are in place to protect your data in accordance with data protection laws.
Data Security
We implement technical and organisational measures to safeguard your data from unauthorised access, alteration, or destruction. Access to data is limited to authorised personnel only.
Your Rights
You have rights regarding your personal data, including:
Accessing the information we hold about you
Requesting correction or deletion of your data
Objecting to or restricting processing in certain circumstances
Requesting data portability
Withdrawing consent to marketing communications
To exercise your rights, please contact us.
Data Retention
We retain your personal data only as long as necessary for legal compliance, business purposes, or to fulfil contractual obligations.
Policy Updates
We may update this Privacy Policy occasionally to reflect changes in law or our practices. The latest version will always be available on our website.
